An important aspect to using English in a business setting is utilizing the telephone. Most non-native speakers are uncomfortable using the telephone for business so practicing telephone conversations with friends can be really helpful.
For example, imagine that you and your friend are from different companies and think of a situation where you might need to call that person. Then, use role-playing to help you gain confidence using the telephone. Remember to use formal expressions in your conversation. Instead of saying “How’s it going?” say “How are you?” and be sure to use polite modals such as “would” and “could”.
If you would like more information on BIZ TALK, please email Doctor English with your questions at firstname.lastname@example.org.